SAP Cloud ALM Products

Agile Scrum Board 
For SAP Cloud ALM 

Jira Connector 
For SAP Cloud ALM

Azure DevOps Connector 
For SAP Cloud ALM

ServiceNow Connenctor 
For SAP Cloud ALM

Azure DevOps Connector
For SAP Transport Management

ServiceNow Connector
For SAP Transport Management

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ITSM in SAP Solution Manager 7.2 as the central ITIL platform


Attend the webcast and learn about SAP ITSM in Solution Manager 7.2:

SAP IT Service Management (SAP ITSM) is the SAP Solution for supporting the ITSM processes. Incident and Problem Management is the core process in the interaction between the components in a homogenized ALM and ITSM. It includes other ITSM functions, such as:

• Incident Management
• Service Request Management
• Problem Management
• Change Request Management
• ?Knowledge Management
• Service Asset & Configuration Management
• Service Level Management
• IT Analytics
• IT Service Desk

See how SAP Solution Manager 7.2 ITSM can help to:

• Empower IT service desk agents with powerful tools and information
• Increase customer satisfaction and service transparency
• Increase IT support productivity
• Speed up incident resolution
• Gain insight of IT service processes
• Monitor service level compliance


Featured Speakers

  • William Perez
    Sr. SAP Solution Manager Consultant 


Friday, September 16, 2016 11:00 AM – 12:00 PM PT


This is a virtual event, connection information will be sent to you after your registration confirmation.

Register Here

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    SAP Pinnacle Awards