ITSM in SAP Solution Manager 7.2 as the central ITIL platform
Overview
Attend the webcast and learn about SAP ITSM in Solution Manager 7.2:
SAP IT Service Management (SAP ITSM) is the SAP Solution for supporting the ITSM processes. Incident and Problem Management is the core process in the interaction between the components in a homogenized ALM and ITSM. It includes other ITSM functions, such as:
• Incident Management
• Service Request Management
• Problem Management
• Change Request Management
• ?Knowledge Management
• Service Asset & Configuration Management
• Service Level Management
• IT Analytics
• IT Service Desk
See how SAP Solution Manager 7.2 ITSM can help to:
• Empower IT service desk agents with powerful tools and information
• Increase customer satisfaction and service transparency
• Increase IT support productivity
• Speed up incident resolution
• Gain insight of IT service processes
• Monitor service level compliance
